Gold-Bee.eu
FAQ
How to choose products
Shipping, payment, orders
You can find the current detailed pricing for shipping and payment on the subpage Shipping and payment.
If you order on a weekday before 11:00, we will ship your order the same day. Delivery of in-stock items usually takes 3 business days after dispatch. Products that require preparation have a longer lead time, as shown on the product page.
The process depends on the carrier. Tracking information can be found in the email from the shipping provider.
Yes, we have a store in Brno at OC Futurum. More information can be found on the store page.
Complaints, returns
After receiving your complaint, we will send you an email confirming that the package has arrived safely. We cannot speed up the complaint process and must always wait for the workshop’s statement or repair. Please be patient, as we have up to 30 calendar days by law to resolve it.
More information on the Complaints subpage.
As soon as the package is returned to us, we immediately send an information email and then issue the refund. The money will be back in your bank account no later than 14 calendar days after the goods arrive at our warehouse.