Terms and Conditions

I. Seller Identification Details

Czech Soul s.r.o.
Družstevní 2223/21, 621 00 Brno
Company ID No.: 63488639
VAT ID No.: CZ63488639
company registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File No. 21585

E-mail: info@gold-bee.eu
Web: www.gold-bee.eu

II. Introductory Provisions

1. These Terms and Conditions apply to the purchase of goods through the online store operated by the seller.
2. The buyer may be:
   • a consumer – a person who enters into a contract with the seller outside the scope of their business activity,
   • an entrepreneur – a person acting within the scope of their business activity when placing an order.
3. Legal relationships between the seller and the buyer are governed by the legal order of the Czech Republic, in particular by the Civil Code and the Consumer Protection Act.
4. Provisions differing from these Terms and Conditions may be agreed individually. Such arrangements take precedence over these Terms and Conditions.
5. These Terms and Conditions form an integral part of the purchase contract.

III. Information on Goods and Prices

1. Information about the goods, their properties, availability and prices is provided for individual products in the online store.
2. Prices are stated including VAT and all statutory fees. The price does not include shipping costs unless stated otherwise.
3. If the buyer selects a custom modification of the goods, the price of this modification will be added to the order price. The buyer is informed of the price of the custom modification before sending the order.
4. Shipping costs and available delivery methods are displayed during the order process.
5. All presentation of goods in the online store is for informational purposes only, and the seller is not obliged to conclude a purchase contract regarding the displayed goods.
6. Only one discount code may be applied to one order. Discount codes cannot be combined, including with a discount code obtained through a gift voucher.
7. In the event of an obvious technical error in the price of the goods, the seller is not obliged to deliver the goods at such obviously incorrect price. The buyer will be informed of the error without undue delay.

IV. Order and Conclusion of the Purchase Contract

1. The buyer places an order through:
   • a customer account,
   • an order form without registration.
2. Before sending the order, the buyer has the opportunity to check and change the entered details.
3. The order is sent by clicking the button containing the obligation to pay.
4. After sending the order, the buyer receives confirmation of receipt of the order at the e-mail address provided in the order.
5. The purchase contract is concluded at the moment the order is confirmed by the seller.
6. The seller reserves the right not to confirm or to cancel the order, in particular in the following cases:
   • unavailability of the goods,
   • an obviously incorrect price,
   • misuse of discount systems,
   • repeated failure by the buyer to accept shipments.
7. The buyer agrees to the use of means of distance communication when concluding the contract. Any costs incurred by the buyer when using these means are borne by the buyer.

V. Customer Account

1. Based on registration, the buyer may access their customer account and place orders.
2. The buyer is obliged to provide truthful and up-to-date information.
3. Access to the account is secured by a username and password. The buyer is obliged to protect their access details against misuse.
4. The seller is not liable for misuse of the customer account by a third party.
5. The seller may cancel the customer account, in particular in the event of a breach of these Terms and Conditions or long-term inactivity of the account.

VI. Payment Terms

1. The buyer may pay the price of the goods using the following methods:
   • online payment card (including fast mobile payments, e.g. Apple Pay or Google Pay, if available),
   • bank transfer,
   • through a payment gateway,
   • cash on delivery, if offered,
   • gift voucher or discount code under the conditions stated below.
2. The purchase price is payable upon conclusion of the purchase contract, unless stated otherwise.
3. The tax document is sent to the buyer electronically to the e-mail address provided in the order.
4. Ownership of the goods passes to the buyer upon receipt of the goods and full payment of the purchase price.

VII. Delivery of Goods

1. The goods are delivered by the methods stated in the online store.
2. The delivery time is usually stated for the product or during the order process.
3. The buyer is obliged to check the goods upon receipt and to report any damage to the shipment to the carrier.
4. If the buyer fails to accept the shipment without justification, the seller may require compensation for the costs incurred.
5. The risk of damage to the goods passes to the buyer at the moment of receipt.

VIII. Gift Vouchers and Discount Codes

1. Gift vouchers may only be used to purchase goods in the seller’s online store.
2. The validity of a gift voucher is stated directly on the voucher or at the time of purchase.
3. Unless stated otherwise:
   • only one voucher or one discount code may be used for one order,
   • vouchers and discount codes cannot be combined,
   • gift vouchers cannot be exchanged for money.
4. In the event of withdrawal from a contract for which a gift voucher was used as payment, the seller may, according to the buyer’s choice:
   • refund the received funds in the same way in which the order was paid,
   • or, by agreement with the buyer, provide substitute performance in the form of goods of the same value.
5. In the event of loss, theft or misuse of a voucher, the seller is not liable for its use by a third party.

IX. Withdrawal from the Contract by the Consumer

1. The consumer has the right to withdraw from the purchase contract without giving a reason within 30 days from the date of receipt of the goods. If the service “Returns within 90 days” is purchased, this period is extended to 90 days from the date of receipt of the goods.
2. To meet the deadline, it is sufficient to send the notice of withdrawal before the deadline expires.
3. The consumer may use the goods return form to withdraw from the contract.
4. The buyer is obliged to send or hand over the returned goods no later than 14 days from withdrawal from the contract.
5. The buyer bears the direct costs associated with returning the goods.
6. In the event of withdrawal from the contract, the seller will refund the buyer all received funds, including the shipping price, but only up to the amount corresponding to the cheapest offered method of delivery of the goods, and only in the event of withdrawal from the entire order; if the buyer withdraws only from part of the order, the costs of delivery of the goods are not refunded. The funds will be refunded no later than 14 days from withdrawal from the contract, while the seller is entitled to refund the performance only after receiving the returned goods or after proof of their dispatch.
7. The buyer is liable for any decrease in the value of the goods resulting from handling the goods in a manner other than necessary to become familiar with their nature, properties and functionality.
8. The consumer may not withdraw from the contract in the cases specified in Section 1837 of the Civil Code, in particular in the case of goods modified according to the customer’s wishes or for their person, and in the case of goods in sealed packaging which were opened after delivery and cannot be returned for hygiene reasons (goods of an intimate nature).

X. Rights Arising from Defective Performance (Complaints)

1. The seller is liable to the buyer that the goods correspond to the purchase contract upon receipt and are free from defects.
2. If a defect appears in consumer goods within two years of receipt, the consumer has the right to file a complaint.
3. In the event of a defect, the buyer may request:
   • repair of the goods,
   • replacement of the goods,
   • a reasonable discount from the price,
   • withdrawal from the contract, if the statutory conditions are met.
4. The seller may refuse to remedy the defect if it is impossible or disproportionately costly.
5. The buyer may request a discount from the price or withdraw from the contract in particular when:
   • the seller refuses to remedy the defect,
   • the defect occurs repeatedly,
   • the defect constitutes a material breach of the contract,
   • the defect is not remedied within a reasonable time.
6. A complaint may be filed using the contact details provided on the seller’s website.
7. The seller will issue the buyer confirmation of receipt of the complaint.
8. The complaint will be handled without undue delay, no later than 30 days from the date it is filed, unless the parties agree otherwise.
9. Rights arising from defective performance do not apply in particular to:
   • normal wear and tear,
   • defects caused by improper use,
   • mechanical damage caused by the buyer.

XI. Personal Data Protection

Information on the processing of personal data is provided in a separate document, the Privacy Policy, available on the seller’s website.

XII. Out-of-Court Resolution of Consumer Disputes

The competent authority for out-of-court resolution of consumer disputes is:

Czech Trade Inspection Authority
Štěpánská 567/15
120 00 Prague 2
Company ID No.: 000 20 869
Web: https://adr.coi.cz

XIII. Final Provisions

1. All legal relationships arising between the seller and the buyer are governed by the legal order of the Czech Republic.
2. If any provision of these Terms and Conditions is invalid or ineffective, this shall not affect the validity of the remaining provisions.
3. The seller reserves the right to amend or supplement these Terms and Conditions. The version of the Terms and Conditions effective at the time of the order shall always apply to the purchase contract.
4. These Terms and Conditions take effect on 2 June 2026.